Shipping Policy

Last updated: 2026

This Shipping Policy explains how orders placed through spotlifemarket.com are prepared, dispatched and delivered. The delivery options available for a specific order are shown during the ordering process.

1. Delivery times

Estimated processing and delivery times are displayed before an order is submitted or communicated in the order confirmation. Estimates begin after the order has been accepted and may vary according to destination, product availability, weekends, public holidays and circumstances outside our reasonable control.

2. Shipping costs

Any shipping charge applicable to an order is shown before the Buyer submits the order. The final order total includes the delivery charge presented during the ordering process.

3. Delivery partners

We may use different delivery partners depending on the destination, parcel characteristics and service availability. Where tracking is available, the carrier or delivery service is identified in the dispatch communication.

4. Order tracking

If the selected delivery service provides tracking, the tracking details are sent using the email address or other contact information provided with the order. Tracking updates are supplied by the delivery partner and may take time to appear after dispatch.

5. Payment and delivery

The payment methods available for an order are displayed during the ordering process. If a payment method involves collection at delivery, the applicable instructions and amount due will be communicated before the order is submitted.

6. Delayed or missing deliveries

If an order has not arrived within the communicated delivery estimate, contact info@spotlifemarket.com and include your order number. We will review the available tracking information and contact the delivery partner when appropriate.

7. Damaged packages

Please inspect the parcel when it is delivered. If the packaging shows visible damage:

• Document the condition of the parcel with clear photographs
• Where available, note the damage or reserve inspection with the delivery partner
• Contact us promptly and include your order number and photographs

Reports can be sent to info@spotlifemarket.com.

8. Incorrect or unreachable addresses

The Buyer is responsible for providing a complete and accurate delivery address. If delivery cannot be completed, the carrier may attempt redelivery, hold the parcel for collection or return it to the sender. Additional costs resulting from incorrect information may apply where permitted by law and communicated to the Buyer.

9. International shipping

Available destinations are those presented during the ordering process. Delivery options, charges, customs requirements and estimated times may vary by destination. The Buyer will be shown the available information before submitting the order.

10. Shipping support contact

For shipping-related questions, contact info@spotlifemarket.com. The Seller is C & A CONSULTING S.R.L.S, VAT 02025330677, VIA IGNAZIO SILONE 17, 64015 NERETO (TE), Italy.