Refund & Return Policy | Spotlifemarket
Returns made clear

Refund & Return Policy

Last updated: 2026

Your satisfaction is important to us. Spotlifemarket provides a 30-day return period, subject to the conditions and legal exclusions described below.

1. Right of withdrawal

Consumers have the statutory right to withdraw from eligible distance contracts within 14 days of receiving the product under applicable consumer law. C & A CONSULTING S.R.L.S voluntarily extends the request period to 30 days from delivery, subject to this policy.

2. How to request a return

To start the return process, contact us within 30 days of delivery at info@spotlifemarket.com. Please include:

  • Your order number
  • The product you wish to return
  • The reason for return, optional unless needed to assess a defect
  • Your name and contact details

We will provide the applicable return instructions and return address.

3. Product condition

Returned products should be:

  • In their original packaging where reasonably possible
  • Complete with supplied accessories, manuals and components
  • Protected appropriately for return transport

Consumers may inspect a product as they would in a physical store. A deduction may apply where handling goes beyond what is necessary to establish the product’s nature, characteristics and functioning, as permitted by law.

4. Return shipping costs

For a change-of-mind return, the customer bears the direct return cost unless otherwise communicated or required by law. We cover reasonable return costs where the product is defective, damaged in transit or does not match the order, subject to verification and the return instructions supplied by our support team.

5. Refund timeline and method

Eligible refunds are processed within the period required by applicable law. We may withhold reimbursement until the returned goods are received or the customer supplies evidence of having sent them back, whichever occurs first. Refunds are normally made using the original payment method unless another method is expressly agreed.

6. Defective or non-conforming products

If a product is defective or does not conform to the contract, the remedies available under applicable law may include:

  • Repair or replacement where appropriate
  • A price reduction or refund where the applicable legal conditions are met

The legal warranty of conformity applies in accordance with Articles 128–135 of the Italian Consumer Code and other mandatory consumer protections that may apply.

7. Items not eligible for withdrawal

Statutory exceptions may include personalized goods, sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed, and certain unsealed software or digital content. Any relevant exclusion will be identified with the product or during the ordering process.

8. Return procedure

  1. Email info@spotlifemarket.com within the applicable period
  2. Receive the return instructions and address
  3. Package and send the eligible product as instructed
  4. We receive and inspect the return
  5. An eligible refund or other remedy is processed

9. Contact for refunds and returns

For questions about refunds and returns, contact info@spotlifemarket.com. The Seller is C & A CONSULTING S.R.L.S, VAT 02025330677, VIA IGNAZIO SILONE 17, 64015 NERETO (TE), Italy.